Question 1

Where can I purchase a KoolAir Pump?

Accepted Answer

You can purchase KoolAir Pumps directly from this website. Browse our product lines from the Products menu or visit our search page to find the pump or part you need.

Question 2

What is the difference between a KoolAir Pump and a March LC-3CP-MD?

Accepted Answer

KoolAir Pumps can run dry and a March Pump cannot. The PM500 also comes with both a standard base and an upgraded marine base included.

Question 3

What is the advantage of having two bases included?

Accepted Answer

We include the standard base and the marine base so you can choose which to use for your installation. March requires you to purchase the alternate base separately.

Question 4

Can I simply replace the wet end to get run-dry protection?

Accepted Answer

Yes. If you purchase a KoolAir Wet End Kit and swap out your March Pump Wet End Kit, you will have run-dry protection. The bases are interchangeable with a March LC-3CP-MD.

Question 5

What is the warranty on KoolAir Pumps?

Accepted Answer

KoolAir Pumps products are covered for manufacturer's defects for one full year (365 days) from the date of purchase. The warranty does not cover defects caused by improper installation, setup, or user error.

Question 6

How do I return a product?

Accepted Answer

Contact us at (800) 810-1053 or info@koolairpump.com with your order number and reason for the return. All returns must be authorized before shipping anything back. See our Returns and Refunds page for full details.

Question 7

Do you ship internationally?

Accepted Answer

We currently ship to all 50 US states. International shipping is not available at this time.

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